Client Profile
- Hybrid medspa & wellness brand
- Scaling from 2 to 5 locations
- Multiple payment processors and booking systems
The Challenge
Every new location introduced:
- Duplicate subscriptions
- Different configurations per site
- Inconsistent pricing logic
- No centralized KPI visibility
- Rising compliance risk
Growth was accelerating — but the technology foundation was unstable.
The Intervention
DC Consulting Group implemented the full Diagnose → Remediate → Scale framework.
We:
- Standardized system ownership across locations
- Consolidated payment processing
- Unified scheduling under one configuration model
- Built centralized KPI dashboards
- Established governance and change-control standards
- Created onboarding templates for new locations
The Results
- Vendors reduced by 40%
- 25% reduction in recurring SaaS spend
- Standardized onboarding for new staff
- Faster location launch timelines
- Improved compliance posture and audit readiness
Client Feedback
“Adding new locations no longer feels chaotic. Our technology now supports growth instead of creating friction.”
— COO, Wellness & Fitness Group