3-Location Aesthetic Practice Cuts Admin Time by 18 Hours Per Week

Client Profile

• 3 locations
• 22 staff
• $2.8M annual revenue
• EMR, POS, CRM, marketing automation, and multiple add-ons

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The Challenge

The practice was experiencing operational friction:

• Staff re-entering patient data between EMR and CRM
• Inconsistent contact records
• Reporting discrepancies between locations
• Underutilized premium license tiers

Team morale was declining due to repetitive manual tasks.

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The Intervention

DC Consulting Group executed the Diagnose → Remediate phases of the DC Profit Optimization Framework™.

We:

• Conducted a full system and workflow audit
• Right-sized licenses and eliminated unused add-ons
• Built structured data mapping between EMR and CRM
• Standardized intake and consent workflows
• Automated patient follow-ups and remarketing triggers

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The Results

• 18 administrative hours returned weekly
• 22% reduction in unnecessary software expenses
• Clean EMR ↔ CRM sync with no manual reconciliation
• Improved patient follow-up consistency
• Reduced reporting errors across departments

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Client Feedback

“The biggest win was how much time we got back. Our team now focuses on patients instead of fixing systems.”

— Director of Operations, Aesthetic Practice