Multi-Location Medspa Reduces SaaS Spend by 28% and Eliminates Double Entry

Client Profile

• 4-location medspa group
• 30+ staff
• Rapid expansion phase
• 12 active software tools across operations

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The Challenge

As the brand expanded, new tools were layered onto the stack without a long-term architecture plan.

The result:

• Overlapping EMR and POS capabilities
• Standalone CRM not syncing with clinical records
• Multiple messaging platforms
• Manual reporting in spreadsheets
• Frequent double entry between systems

Leadership lacked reliable financial visibility and suspected they were overspending — but had no clear map of where the waste lived.

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The Intervention

DC Consulting Group conducted a full Tech Sprawl & Spend Audit across all locations.

We:

• Mapped every subscription, license tier, and integration
• Identified redundant tools and underutilized features
• Consolidated scheduling and POS into one unified platform
• Built a clean EMR ↔ CRM API integration
• Automated reminders and rebooking workflows
• Standardized KPI tracking across locations

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The Results

• Vendors reduced: 12 → 7
• 28% reduction in monthly SaaS spend
• 16 staff hours returned per week
• 14% increase in rebooking consistency
• Leadership reporting standardized across all locations

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Client Feedback

“For the first time, our systems actually work together. We reduced costs, simplified operations, and gained clarity into our numbers.”

— COO, Multi-Location Medspa Group