Client Profile
- 4-location medspa group
- 30+ staff
- Rapid expansion phase
- 12 active software tools across operations
The Challenge
As the brand expanded, new tools were layered onto the stack without a long-term architecture plan.
The result:
- Overlapping EMR and POS capabilities
- Standalone CRM not syncing with clinical records
- Multiple messaging platforms
- Manual reporting in spreadsheets
- Frequent double entry between systems
Leadership lacked reliable financial visibility and suspected they were overspending — but had no clear map of where the waste lived.
The Intervention
DC Consulting Group conducted a full Tech Sprawl & Spend Audit across all locations.
We:
- Mapped every subscription, license tier, and integration
- Identified redundant tools and underutilized features
- Consolidated scheduling and POS into one unified platform
- Built a clean EMR ↔ CRM API integration
- Automated reminders and rebooking workflows
- Standardized KPI tracking across locations
The Results
- Vendors reduced: 12 → 7
- 28% reduction in monthly SaaS spend
- 16 staff hours returned per week
- 14% increase in rebooking consistency
- Leadership reporting standardized across all locations
Client Feedback
“For the first time, our systems actually work together. We reduced costs, simplified operations, and gained clarity into our numbers.”
— COO, Multi-Location Medspa Group